Shipment Research Validation Research Analyst


Position Description

Now is your chance to join one of the country's largest and most trusted LTL carriers: ABF Freight is looking for new team members across the country!

ABF Freight®, an ArcBest® company, is an exceptional company where driven people have rewarding careers. Our pace of expansion means we're looking for people with The Skill & The Will to serve customers who depend on us for customized transportation and logistics solutions.

It's more than a job; it's a career.

General description of duties:

The Shipment Research Validation Research Analyst identifies customers with repetitive patterns of freight bill characteristics including, but not limited to, inaccurate shipment weights, descriptions, and cubes. This position researches individual account-based scenarios and develops corrective action plans.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Duties

  • Identify customers with patterns of incorrectly billed and rated shipment weights and descriptions.
  • Research causes behind inaccurate applications as well as customer’s overall freight profile.
  • Document correct classifications, including historical Weighting & Research activity.
  • Help identify potential impacts.
  • Develop corrective action plans and communicate them to appropriate Pricing and Sales personnel.
  • Implement action plans and follow through to ensure correct freight bill rating.
  • Independently select shipments for inspection and provide complete and accurate documentation for proper correction to freight bills.
  • Audit of past and present freight bills related to APA and SRV historical data.
  • Maintain a positive attitude in a highly intense environment.
  • Work in a team setting to accomplish department goals.
  • Other duties and projects, as assigned.


Education: Bachelor’s Degree, preferred

Computer Skills: Proficient in Microsoft Office Suite.

Other Requirements: Understanding of ABF tariff rules and applications, as well as ABF Pricing policies and procedures, preferred. Understanding of the NMFC Classifications and their rules and applications.


  • Competitive Wages
  • Excellent health, dental, and vision benefits
  • Opportunity to participate in a company sponsored 401K
  • Vacation eligibility during the first year!

Questions about this position? Email us at

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to An Equal Opportunity Employer including Vet/Disability.

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