Service Center Manager

WI, LACROSSE

Position Description

Now is your chance to join one of the country's largest and most trusted LTL carriers: ABF Freight is looking for new team members across the country! 

ABF Freight, an ArcBest company, is an exceptional company where driven people have rewarding careers. Our pace of expansion means we're looking for people with The Skill & The Will to serve customers who depend on us for customized transportation and logistics solutions. 

It's more than a job; it's a career.



Service Center Managers work as a team leader to ensure efficient operation of the service center, maximize profitability and business growth, and provide superior customer service. Work with District Sales Manager, Office System Specialist, and Operations Supervisors to meet all service center operations and sales goals.


General description of duties:

  • Administer review and approval of invoices, terminal expenses and collections, and timecard approval
  • Make sales calls, manage a sales territory, and develop and grow profitable business
  • Approve and issue station drafts
  • Ensure security, maintenance, and upkeep of terminal facility
  • Purchase office and dock supplies for the terminal
  • Conduct annual terminal self-audit
  • Hire, schedule, develop/discipline, motivate, counsel, and coach management and touch labor staff
  • Hire and develop relationships with outside vendors
  • Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs, and work with Operations to improve profitability and monitor office functions
  • Work with District Sales Manager to monitor and grow sales and market share
  • Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide relevant information to upper management
  • Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations Enforce company policies and procedures, and continuously apply the quality process
  • Address issues involving customer relations and/or other ABF service centers
  • Represent company at grievance hearings, as necessary
  • Maintain a positive attitude in a highly intense environment
  • Work in a team setting to accomplish department goals
  • Other duties, as assigned


Qualifications:

  • Bachelor's degree, preferred
  • Five years’ experience in field operations management and/or sales, required
  • Leadership skills
  • Computer and analytical skills
  • Available to handle terminal issues 24/7
  • Must be detail oriented and enjoy a fast paced, multi-tasking, customer service minded environment
  • Must have excellent verbal and written communications and organizational skills
  • Must display sense of urgency, ability to work under pressure, with attention to detail

Questions? Contact us at careers@abf.com!

If you require accommodation in the application process, please contact abfhr@abf.com or call us at (479) 785-8717. An Equal Opportunity Employer M/F/Vet/Disability.





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